- While we think our software is 21st century, its gounding in "Shannon information" keeps us in the industrial age; alternatively, software to support the evolution of insights and conversations to create new language can help tame wicked problems: Design for Conversations & Conversations for Design, coThinkTank 2011, Berlin, September 2011
- The nature of society and the role of conversation in schools, networks, and learning: society without school = conversations + learning + networks, Rede Vivo Educação - A Sociedade em Rede e a Educação, Brazil, September 2010
- Applying concepts of goal-directed systems, requisite variety and co-evolution to characterize marketing conversations and to offer prescriptions for improving them: "How Can I Put That? Applying Cybernetics to Conversational Media". From the Proceedings of the Annual Meeting of the American Society for Cybernetics 2009, published in the journal Cybernetics & Human Knowing, Volume 17, Issue 1-2, 2010.
- Presenter's notes and video of a talk on the inherent limitations of any design process, and how to lift them through design of conversationx and development of new language: Language is to conversation as air is to breathing. Presented at situate.us workshop,
Strategy Lab @ OCAD Toronto, May 2009.
- Cybernetics, conversation and applications for design: Designing for Conversation, slidedeck from a presentation to designers at IDEO, Cambridge, MA, May 2009.
- Unpicking digital marketing from the perspective of effective conversation, using current marketing examples and showing how to construe any digital channel as part of a conversation for building history and trust, leading to agreement and transaction: Master Class: Designing for Conversational Media, presented at ad:tech San Francisco, April 2009.
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